FAQs

What is a domain name?
Domain names serve as names for Internet resources such as computers, networks, and services. You will need one before you can setup a hosting account. We can register a domain name for you. Please contact us for more information.

What is Domain Name Server (DNS) Management?
DNS is effectively a database that links meaningful names (known as host names) such as http://www.hodfords.com to a specific IP address such as 202.70.173.169.

What does bandwidth usage mean?
This is the total amount of internet traffic (both upload and download) that you use per month.

Where are the datacentres located?
In Hong Kong SAR, China

What response time will we achieve?
Depends on where you are accessing from. You can conduct ping and traceroute test to the following IP address (202.70.173.169) to assess whether the response time & latency meet your needs

What sort of support will I receive?
From 9 a.m. to 9 p.m. (HKT) from Monday to Friday, you may call our hotline to receive support; outside of office hours all technical issues will be supported through our ticketing system.

What kind of uptime guarantee will I receive?
Our uptime track record for the last year was 99.967% including planned maintenance

Why choose Hodfords?
We have 18 years of experience in the industry and have a proven track record of reliability and many satisfied customers.